If there was a possibility to give 0 star I would. One of the worst letting agencies i have ever dealt with, their customer service is rude an most of the time unhelpful, they rarely return any of your calls or emails and don’t provide any updates. They delayed the start of the tenancy several times due to incompetence or simply not caring about the tenant or the landlord. I am still waiting for them to release a tenancy agreement through DocuSign but nothing so far due to some technical issues they are not willing to acknowledge so the start of the tenancy keeps getting delayed for no good reason! I am writing this message at 6am EST out of pure frustration with how bad they are and to advise other people to NOT use purplebrick as a letting agent….