Purple Bricks offer any appointments, at any time, without consideration of the agent's location to be able to physically be there for the appointment. An issue I encountered when trying to arrange the valuation initially, and happened to soo many potential buyers with the viewing of my property thereafter. They rely on you booking the appointment, then getting in touch with you to change the time retrospectively. A frustrating experience that in my mind, starts the process off in a negative way for both vendors and prospective buyers. The 'agent' herself came to the property to measure up, take some pictures, get the listing live, but she didn't do much more than this. She was quick to send her invoice to my solicitor for the 'services' she offered. Lisa on the other hand, who did my agent's viewings on her behalf, was great. Always happy to take my calls and texts, making every effort to accommodate the viewings and kept me up to date. Lisa is the reason I give any stars in this review. If the post sales teams are meant to take over once a sale is agreed, they also don't earn any stars. On the two ooccasions I spoke to the post sales team, I gave a full explanation of the position I was in and the help I needed and on both occasions they completely ignored/misunderstood what I'd said and didn't help at all. Needless to say I gave up after that and dealt with it all myself. Fortunately for me I had a responsive buyer who I was in touch with directly. A word of warning, if you intend on using your own solicitor, PAY UPFRONT for your Purple Bricks selling fees. Something I didn't do and was hit with a hefty and unnecessary charge. Small print that in mind opinion was too easy to miss. Overall, I wouldn't recommend Purple Bricks.