Do not use this dishonest service... We have recently listed a property with Purplebricks and decided to go with the pay later option. We were told when the agent came out that we were able to change our minds at any time to pay up front and not use their conveyancing service. After reading terrible reviews regarding people loosing both sales and purchases due to Purplebricks conveyancing we decided to change to pay up front. I have spoken to post sales "support" and was advised that I could pay the fee and call back with the new conveyancer details. I have paid and called back this morning to be advised that the person that I have spoken to was incorrect and I'm not able to do this. I have now been told that this isn't an option and we are stuck using a service that we do not want to use even though I've paid the upfront fee. If the agent had been truthful at the beginning we would have researched how good the conveyancing was and decided then to pay up front. The service on the whole isn't worth the money either. We have paid £1500 for a listing on right move, photo's, a floor plan and for the agent to make two phone calls. Don't make our mistake and use the low cost option. It's low cost for a reason.