1 star is an over generous rating for my experience with this company. I viewed a property and made an offer for it and despite chasing the local agent numerous times for an update or an answer to a question concerning the property I NEVER got a response! My full price offer was made on Jan 18th 2022 and an email saying that was declined (because the property had been sold) arrived in my email inbox on Feb 18th the only information I was ever supplied with! I rang the ‘help’ line number not because I wished to consider gazumping the buyer but because I wished to complain about the appalling service and asked to speak with a manager. I was assured that I would receive a call back from someone - surprise surprise three days later I’m still waiting for the manager to call!! I wouldn’t ever dream of selling or buying through this company even if they were paying me to do so!!!