In 25 years of letting properties, Purplebricks rate as the worst agent I have ever used: both my tenants and I have had problems. They have failed to ensure compliance with relevant legislation on several occasions, and most recently failed to realise that the tenant had given notice to vacate the property when it came to re-marketing - a pretty fundamental aspect of property management. They have not conducted routine property inspections as stated in their property management service, and my tenant has ended up doing their own repairs to the property as Purplebricks took so long to answer queries. Their response has always been to blame transient staff issues - their staff turnover seems to be high which perhaps suggests internal problems - this excuse might work for a small, local business but is unacceptable for a company the size of Purplebricks which professes to be one of the UK’s leading lettings agents. Even when it has come to dealing with the complaints over their lack of service, they have failed to address matters, often ignoring correspondence all-together. I would not recommend them at all.