If I could give them 0 stars I would. I'm really really kicking myself for not doing my research better, but I felt pressure to go with Purplebricks' recommended solicitors PPL. I trusted Purplebricks and felt that they knew more than me, so I went along with it. I also was worried about having to pay the opt-out fee. Now that I know what I know, I would definitely have paid the opt-out fee to go with solicitors that actually do their work and actually care about the client. Nine months later and my house still hasn't completed and I've done most of the enquiry chasing with management companies, land registry and the local authority. We need a deed of variation on our property and I've been doing almost all the work on that too. I started a formal complaint against PB, but was offered £50 for my troubles. What a joke. I'd rather get no money... I'd rather get justice for this awful way of trapping people into working with completely incompetent solicitors. I don't want this to happen to another family.