The customer service is pretty none existent and the solicitors they recommend are absolutely atrocious. It looks like I will now have to pull out of my purchase due to delays caused by both my solicitor and the sellers solicitor, both recommended by PB. In nearly 6 months of trying to complete this house move, I have not once managed to ever speak to the solicitor. The phone is never answered, I dont even know if the firm exists tbh. I have had to arrange my own searches as the solicitor didn't send off for them until around 4 months into the process. The amount of stress is unreal, I dont even know what I have paid for as I have been the one constantly chasing everyone etc..when I rang PB to say it is likely I will now have to pull out due to my mortgage offer expiring and the costs associated with renewing it etc...the woman on the other end said, ok thanks I'll record that on your file. I dont think ill ever attempt to buy a property again, I have wasted 6 months, felt enormous stress and am significantly out of pocket. This firm and their band of cowboy law firms ought to be utterly ashamed.