Absolutely horrendous from day one. Booked a valuation which no one turned up for, eventually someone turned up to the 3rd arranged valuation 3 weeks later. They then said would be on market in days, after much chasing and changing their appalling description, it was online after 10 days. Week of being online and zero viewings booked, in a highly desirable area. I phoned the number on rightmove and first time it said no-one could answer the phone as all in training, second time it said appointments can only be booked online (so what about the people who don’t do apps etc?!). But if you hold long enough, about 20 seconds, over a deadly silence it then says if want to speak to someone and book a valuation press 1. Spoke to someone after a 5 minute hold (the automated message said it would be 1 minute), she said I could book through her and that there wasn’t an open house viewing, which it clearly says there is in the first line of the advert. You get what you pay for. Use a proper local agent not these cowboys. Now to fight for a refund of the fee for them not providing any sort of professional service.