We have recently purchased a property. Right at the very start of the contact with the agent from Purple Bricks, our experience has been appalling. When the agent left Purplebricks, after the vendor had accepted the offer, we had no further contact from anyone from the agency. There was no guidance for the vendor and misinformation given to us from the agent (and vendor) regarding a completion date, vendor finances and availability of vendor’s onward purchase caused a very stressful 7 months before we were able to complete. On the final day a Purplebricks agent tried to contact us to arrange a key handover, she had the wrong phone number. When we tried to finalise the handover, the agent would not return the call. Again a stressful situation trying to get the keys. The solicitors Purplebricks recommended to the vendor were uncommunicative in the main and it appears incompetent as we experienced delays and cancelled moving dates, causing us to loose removal deposits and extend rental due to their form. Everyone we have spoken to regarding the experience we had, have said they have only heard of very bad experiences with Purplebricks. I would not even give our experience one star and certainly would never recommend them. They did not benefit ours or the vendor’s experience