I strongly recommend you do not use Purplebricks. I opted for a pay later plan as under their money back guarantee which clearly states if your property does not sell within 10 months you get your money back in full. A few weeks before the 10 month deadline I received an email saying funds will be taken from my account. I simply said that I will be terminating the contract under the money back guarantee so please do not take any funds. I received an email saying they would not do so. I thought that was the end but oh no today I received an email and it looks like they are going to take over £2000 from my account only to have to refund a few days later when the contract expires. This is the sort of trend I have experienced with them from day one. Very poor communication. Don't expect to get hold of your agent within 48 hours. Also making viewings and letting you know with less than a days notice. Go with your local estate agents as they know the area and market better than any mainly online only company. I had two viewings in 10 months although I dropped the asking price by 30%. My local estate agents have already had three viewings in four weeks. Something smells wrong here.