Don't use them as a letting agent I use them as a letting agent, in the process of leaving them, they are changing staff constantly, they are ignorant, unprofessional and totally useless. They ignore the tenant and the landlord, they ignore emails and phone messages. They send out contractors who overcharge, because they are dishonest or purplebricks gets huge kickbacks?? Both ways are very bad. If I wasn't vigilant I would have been overcharged £3,000 in one year, which is most of the yearly rental. I wouldn't recommend these cowboys. Perhaps it's:- you pay peanuts you get monkey's That's why the staff really don't care. DO NOT USE purplebricks AVOID AT ALL COSTS