STEER WELL CLEAR...PLEASE!! Hired them to sell my mum's house after she went into a care home. Richard Evans in Burton On Trent did the valuation and I decided to deffer the payment until sold. He told my wife and I, to our faces, that if the house didn't sell in 10 months it was 'no sale no fee'! A total lie.....YOU PAY THE FEE WHETHER IT SELLS OR NOT!! It seems it's the conveyancy fee you don't pay if it doesn't go through to completion, as I've had no invoice off them since it all went pear shaped for the second time over a 10 month period! If you defer the payment you have to use their preferred conveyancers and the conveyancy firm 'Premier Property Lawyers' are an absolute joke of a company. But that's for another review!! To have purple bricks do the viewings is another £500. I paid them £500 for them to arrange ONE block viewing!! First buyer was supposed to be a cash buyer, obviously not vetted properly by purple bricks because it turned out they wouldn't pay the price they offered. Second cash buyer strung the sale out that long I lost interest and sold through auction! The post sales team is someone who answers the phone occasionally and may make a phone call to another party if you insist, but that's about it I'm afraid. When I tried calling my property expert, Richard Evans for advice on re-marketing, my calls and answer phone messages I left were totally ignored! In hindsight I made a big and expensive mistake (in time and money) by appointing these jokers. PLEASE AVOID!