We’re with this agency from october 2021 and honestly it was huge mistake…. We should first check reviews before we moved to one of houses which they “manage”….. We offered £150 a month more then they was asking bcoz we have dogs and was hard to find house who accept dogs. From first day everything was bad from one guy who was late 2 hours with the keys, he was extremely sick and his tears was full of tears bcoz of it (it was still covid everywhere). He was without mask and he didn’t keep a space from us and our small kids. We was extremely sick for one week after that day…. Later our every raport about faulty electricity (we found out in first days), broken fence and everything else was ignored…. It’s already July and we’re asking for all repairs from october but nothing is done. They just take rent and ignore us… We don’t have a chance even inform a real owner of this house how purple bricks is making our life hard here and probably he will never know the truth why we will finish contract soon and run away from this agency. We informed council about everything but as we know…. Council is also ignored by them…. Now we’re going with them to court bcoz we have enough…. From around 2 weeks we have serious problems with ants coming from the floor and walls. The only what purple bricks said is that we should buy some poison for £3 to kill it… we said we have kids and dogs here but they said that professional help will cost them £200 and…. Now they just ignore us…. The problem with ants is that much serious that they’re everywhere, they walk on my 2 years old daughter stuff, they walk on us, on our food etc etc. Everyday is more and more of them… Here you can see what we have when purple bricks want’s to save money….. This is only only one of few big problems with this house and…. They just don’t care. Just pay rent and enjoy whatever is going on with this house 🙄 I never didn’t seen agency that much don’t caring about their houses….