BEWARE PURPLE BRICKS. Quite possibly the worst company I have ever had the displeasure to deal with. I will not go into their appalling customer service as will only be duplicating thousands of other reviews As I said beware. If you opt for the pay on sale and completion option don’t you dare take your property off the market with them however dissatisfied you are with the service you receive. If you do the fee will be taken by the financial company they sell the debt too as soon as an offer has been received whether you accept it or not, within 7 days. They do send an e mail telling you this is going to happen and offering an easy payment option over 12 months but whatever you do don’t miss the e mail. I did miss said e mail, the payment was taken and that left me unable to pay my own mortgage for that particular month (the property I am selling I inherited from my late parents). I contacted the financial company explained the situation and asked whether they could refund the fee and let me revert to the easy payment option. No chance. No understanding no flexibility no help no option to speak to a manager, nothing. The payment was taken in accordance with the service agreement so despite the fact I have been placed in serious financial difficulty and will have to default on my mortgage no help available. Not illegal but highly unethical especially in these difficult times. So if you are selling a property go to any traditional estate agents or even Bodge it and Sod Them before Purple Bricks. Something really needs to be done about the business practices of this appalling company.