**WARNING DO NOT USE PURPLEBRICKS** I’ve given 1 STAR because there is no ZERO! The whole experience of using Purplebricks has been an utter nightmare. The sales rep TH was a complete wide boy who spoke as though he was a cheap used car salesman using words like ‘punt, banter, punter, bosh. His assistant conducting the viewings had no idea what she was doing, she left the company shortly after. Both the TH and his unable assistant went on holiday at the same time without any notice leaving us in limbo. There was no communication with customers before viewing, we listened to viewings where questions were asked that the rep didn’t know the answer to but never requested the information from us to reply to those who had asked. I complained to the CEO and was contacted by the Area Director KS who agreed with the summary of TH as being ‘incompetent’ and said he would take over the sale of our property personally with weekly updates, new photos, description and a premium listing. It got worse, it was an absolute shambles, he couldn’t organise a panic on a sinking ship. After an eternity of back and forth, new photos, description and promises of premium listings he couldn’t even get it launched. What a complete and utter waste of time and money. I’ve been requesting a refund now through our Area Director KS for almost a month and each time I ask for an update I just get batted off with KS making up BS excuses. Purplebricks have 100% frustrated the sale of my property, we listed it in Feb22 and are now having to look for a new Estate Agent in this current climate. It’s been a nightmare, we’ll never use Purplebricks again or recommend.