Purple Bricks will take your money and not sell you property! I realise that the money most agents charge is not reflected in the service they provide but Purple Bricks is a real scammer. They goal is ‘rake’ customers to get their fee and do COMPLETELY NOTHING afterwards. The facts: 1 When you first contact them they send an agent immediately. They talk to you and take photos of the property. After that they NEVER answer your phone calls or call you back. The local agent in Cornwall - Dominik Sliwa - might even not be a real agent. Just someone sent to do the initial stuff and then all the emails and text messages (highly unprofessional) might be handled by a bot or someone who makes sure you are kept away from them. However, if the agent is authentic, he is highly unprofessional! 2 If you ask to put your payment in instalments they will refuse straight away. Of course, the payments are outsourced therefore Purple Pricks send you there and they send you back. 3 There are penalty fees on every stage. If you want to hire a solicitor of your choice you have to pay. And yo HAVE TO have your own solicitor because the companies they cooperate with will not do anything. Each time I tried to get an update I was told that THEY WERE TERRIBLY BUSY AND DID NOT HAVE TIME FOR ME! 4 The local agent has absolutely zero experience with the local property market. After two failed sales of our property he suggested to go though an auction style sale, which we did, and it turned ou to be detrimental to our sale. I got offensive messages though Purplebricks platform form potential buyers accusing me that I was a a greedy scammer. When I reported that to Purplebricks they did not react. When we decided to go back to a normal sale, we had to pay a penalty even though that was within the statutory 14 days of the cooling off. 5 The cornish agent does not have any experience with directing the clients to the right buyer. He suggested a buyer, one of several who made offers, who pulled out at the last moment with no explanation. He did not run any checks or contact them to make sure they were reliable. He just pointed to a random one to get rid of us. 6 Their sign post was brought and installed in front of our house at night with no prior message. They did not knock on the door to say it was there. A few nights later it was stolen, or maybe just taken down by them and installed in a different property, I do not know. When I let them know about that, they ignored that. 7 The GOTO auction dept Purple Bricks cooperates with is also a very unprofessional and uncooperative. They lowered the price of the property without our consent trying to convince us that was the best way of selling the house. When as a result of the lowered price, the algorithms of Zoopla lowered the value of the property. I complained about it and got a response that I knew nothing about the property market and that was the current trend. After paying the penalty the listing was still kept live for a few days. 8 WARNING! They are not registered with any ombudsman! You have no chance to seek support outside of this Purple Bricks. When I asked for the details of the ombudsman they were registered with, they always sent me a link, which you can google yourself, which will tell you that they were not registered, therefore no chance to complain. When I pointed that it was a fake link, both the complaints dept and Dominik went silent. The only way to get your money back might be through a legal case? However, that would probably have to be a group one. If there are any more clients cheated by Purplebricks I am ready to join them and start that. Please contact me.