My first experience of selling a property, I couldn’t have chosen a worse company! Initial meeting went well but as soon as we signed on the line it was downhill from there! The agent we initially signed with was impossible to get a hold off, and when you did there was always an excuse. After a few months Purple Bricks got in touch to say she had left and we had a new agent. After a month of hearing nothing from said agent we contacted them to find out there had been a “misunderstanding “ and that the agent would be in touch. So we are now 5 months in, 2 agents down. All the while the house is sat on a website with any potential buyers thinking that there must be an issue with the property. What other reason would there be for it to be in the market for such a long time. Besides the small matter of losing the keys to the property they were entrusted with for viewings (we chose not to be home while viewings took place) the new agent seemed to be off to a better start. He updated the pictures as he couldn’t believe how poor the initial ones were. In the first few weeks there were several viewing appointments made, some of them even showed up. The fed back was that the viewers were interested in the property but there were no actual offers. More viewings were arranged every few weeks but more often than not were cancelled at the last minute. We began to wonder these appointment’s were made by the agency just to look like they were still creating interest in the property but of course any suggestion of this would have been denied. 12 months in and now the only interested buyers were buy to let investors who wait on the sidelines to swoop in with a low ball offer. There were more than a few of them. Along comes an update to the app where we could now view anyone who arranged a viewing, previously we could only see it after an appointment was confirmed by the agent. Sadly despite having paid for the agent to show viewers the property it did not inform the agent of the appointment. Little did we know this would be the best thing to happen. My husband showed the last viewer around the house as the agent had not been alerted to it, and by the end of the week we had an offer! For the full asking price. In total it took 15 months to get our house sold from the minute we signed up with them. In my initial meet with the first agent she couldn’t stress enough how “stress free” my experience would be,how wrong could she be! I would never recommend this company to anyone! Quite the opposite.