Used them as a letting agent. They 'lost' their set of keys to the flat necessitating my having to change the locks to protect my tenant. They seem to think that having an office in Birmingham or Coventry offers acceptable levels of local service for properties in Leicester. It doesn't! They left the tenant with no hot water for six weeks - it was only by chance that I discovered they had done nothing about the repair. When chased about it they booked a gas fitter for a repair to an electric water heater! In the end I had to make the calls to correct that mistake! PB are really quite inept, despite charging more than some other agents. Won't bother using them again.