The worst experience ever, do not use them or do business with them!!! Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval so that day we filled in the application, provided references and paid the initial deposit. By May 23 we received a notification that the reference check was completed. And then the hell started. I had to chase a representative from Purplebricks re the status on our contract, etc and there were just constant lying, I am specifically referring to Areen Nazir. Every time there was something. I was very close to just walk away as we lived in limbo not knowing when and if this move would happen. We finally got a contract on Jun 23 (they wanted us to move on Jun 25!). We received a signed contract on Jun 28 (!) and we were supposed to vacate our old property on Jul 1. Being 5 month pregnant I had literally 2 days to pack my old property in 2 days. On Jun 29, I received a series of patronising emails that I owe Purplebricks - £0.85p (!) as they indicated “a wrong amount on deposit” in our contract. No apology, no explanation (this was Adam Pitt) – just a demand which followed by a new set of docs for us to sign. To top this all up – this £0.85p was a mistake and the initial amount was correct so then they had to reimburse £0.85p… Again no apology (Adam Pitt). I complained and some lady called me back and promised to send everything in writing… still waiting. This is not the end – apparently Purplebricks submitted to Westminster Council and utility providers information that we moved into a property on Jun 25 and now they all asking to pay bills for a week I was not living in the property… I thought our engagement with this horrible company was finished but no I still have to deal with the mess they created for me. Please be aware and under any circumstances do not use this company!