My name is John Ruane from Warrington I was selling my house through purplebricks. I was totally miss sold a service, which was never lived up to. Totally over valued to win the contract, minimum contact, only getting call backs when I chased up progress reports or if they suggested dropping the price on several occasions by £50k. After months of getting no where and terminating the agreement, they still chased the payment. I went through all avenues of their two tier complaints procedure, to which they admitted poor service and failings, I got a reduced agreed payment amount. They then hide behind a payment collection partner, who they do not liaise with. I then found they fraudulently took the wrong amount from my bank, then unbelievably requested this same fraudulent payment again. I had to contact the CEO Sam Mitchell, to resolve, who did not have the decency to reply to my request to help. All the way through this miss sold service, their was nothing but an unprofessional service and issues and then dishonesty. If you have had a similar service with purplebricks I would like to here of your similar experience, has I try to take this to the property onbudman and publicly to show this company for what it is. Johnruane66@icloud.com