Purplebricks get paid to NOT sell your property Purplebricks offer a cheap service because YOU PAY whether you sell your property or not. They get paid anyway so they are not incentivised to do anything proactive and I can truly say they are the worst company I have ever dealt with. Their unprofessionalism, inefficiency and incompetence are unrivalled. I put my property on with them and initially had many requests to view via their app which were cancelled within minutes. The agent dealing left within the first few weeks and her replacement never returned calls, I heard nothing for months and emails went unanswered. It was apparent after the property had been on the market for a few weeks that Purplebricks lost interest. Eventually I took the property off the market and immediately received a bill for £1,999 from a company called Duologi. Apparently if you opt for the “pay later” option Duologi pay Purplebricks and then take on the “debt” so you are effectively entering into a finance contract with them – none of which was explained to me (the agent I initially met told me I only paid when the property was sold or 10 months after if I chose this option) and I naively clicked on the marketing materials emailed to me without reading the small print, a costly lesson learned. To add insult to injury Purplebricks refused to return my keys (which included an expensive chipped main door fob as well as keys to the actual apartment itself) for six weeks, ignored all emails and phone calls and only returned the keys when I threatened them with the police as this was a security issue. I went through their complaints process which took months and then to the Ombudsman but was hounded at home and work even before the case was decided by debt recovery agents who demanded my personal information but refused to tell me who they were so I blocked them thinking they were scammers. Interestingly the Ombudsman had a huge file of complaints about this company which is why they took months to deal with my case. Purplebricks even ignored the Ombudsman’s request to send them their file so the case was decided without it. I would be quite happy to pay if I got a halfway decent service BUT I object to paying for a service that was not only substandard, it was non-existent and caused a lot of stress and in the meantime interest rates went up and the market flattened out. We the consumer should be able to have some redress against a company for negligent performance but it would seem we have not as all I got bleated to me was “you signed the paperwork”. Yes I did but I was also misled verbally and promised a decent professional service which I did not get. I find it hard to believe in this highly regulated world that a company can trade in this way. This is quite unacceptable. Please read the negative reviews on here and also look at the Facebook site “Do Not Use Purplebricks” and you will see many, many other horror stories. Remember, there is a reason this company was sold for £1 earlier this year. Do not believe their strapline or marketing bumf. Please, please do not trust this company and go to an agent with a robust NO SALE NO FEE policy. You will pay more but trust me it’s worth it.