Hey PurpleBricks Crew, Hope you're doing alright. I wish I could say the same, but it's been 17 weeks of radio silence from your end, and I'm starting to wonder if anyone's home. Let me sum up the sitcom of errors I've experienced: Radio Silence: Tried to chat with Heather, was promised a call from Marlena, but I'm still waiting by the phone like a teenager in the '90s. Call Me Maybe? Not Really: Joel and Marlena finally showed up, but the issues persisted. It's like the phone's on mute. Pause Button Drama: Asked to pause my advert, and after a cameo from Yugeshan, it became a confusing plot twist about re-listing. App-tastrophe: Tried to get clarity on re-listing, but the app was giving me the silent treatment. Sent evidence, but no one's breaking the ice. Complaint Chronicles: Lodged a complaint on 11/09/2023. Got a reply on 14/09/2023, but it was like reading a script with no answers. Sent more emails, but it's a ghost town in my inbox. Where's My Resolution?: PurpleBricks promised a resolution in 15 working days. It's been 17 weeks! I've aged more waiting for your response than a fine wine. Look, I'm not here to audition for a drama series. I just want answers, solutions, and maybe a refund for the stress. I've been patient, but this silent treatment is getting old. If I don't hear from you soon, I'm thinking Property Ombudsman or maybe my own reality show—call it "PurpleBricks Mysteries: The Case of the Vanishing Customer Service." Fix it, or I'll have to take this saga elsewhere. Waiting... or maybe not,