As a buyer my experience with this company is dreadful. I would never again consider a property if it’s being sold by PB. Sellers need to be aware that agents don’t turn up for viewings and/or cancel at the last minute, have no knowledge of the property and appear disinterested about encouraging a sale. Also it’s impossible to speak to the person at the call centre dealing with the sale, you’re repeatedly told they’ll ring you, which they never do. I made an offer online, which put me through to the seller so PB don’t act as a normal estate agent for negotiations. From a buyers perspective it’s more difficult if you’re dealing directly with the seller, particularly if there are some issues with the property requiring works as you don’t want to appear rude about it. Then obviously the next issue is you’ve no idea if the seller is telling the truth about other viewings/offers regarding other prospective purchasers in an attempt to get you to raise your offer. In all honesty it’s not worth the hassle from a buyers perspective, which sellers also need to take note as you’re reducing the number of potential buyers if people avoid a property if it’s being sold with PB. I have withdrawn my offer due to the appalling customer service. Far better to use a local estate agent with a physical office who is easy to contact by phone. Dreadful company.