If it were at all possible to give zero or, to more accurately describe our experience as buyers, it would be a solid -10 or more. From the very beginning purple bricks did everything imaginable to delay the start of the process. Our refusal to use their Ap on the grounds that we didn’t want our information shared was the blue touch paper to a five week delay and refusal to accept, despite evidence from our banks, solicitors etc, that we were who we said we were. Ironically for a digital service they wanted proof in person! As bas was the lifetime legal organisation. They confirmed our credentials and ‘welcomed’ us as ‘members’ before deciding to reject our credentials than approve than reject etc etc. Incidentally, we didn’t want to be members, never asked to be members, and certainly did not want any of the services or costs thrown our way any more than the unsolicited phone calls asking for our personal details, passport, bank details etc. When, after five weeks from us putting in an offer they decided to release the property for sale, both we and the sellers were so dumbfounded, perplexed and angry the congratulation email that we can now start our ‘journey’ was beyond satire, as was the allocation of a dedicated purple bricks minion to support us through said journey, which we declined. A word to the wise both potential sellers and purchasers, avoid this company at all costs they are bloody awful and make an already stressful situation far, far worse.