Both sold and purchased via Purplebricks. Property went on the market Friday evening and sold Saturday afternoon. We paid our fee up front as we didn't want to use purplebricks conveyancer. A month down the line after we accepted the offer our solicitor to called to advise our buyer didn't even have a mortgage in place. I contacted purplebricks looking for some clarification as surely this should have been picked up sooner but I was advised their after sales team are reactive to issues raised rather than proactive so basically as they had already had their fee they weren't particularly bothered. I haven't heard a word from our agent right the way through the process not even a courtesy call. When purchasing through purple bricks the same thing again, when our offer was accepted we didn't hear from purple bricks until 2 weeks later nobody seemed to have a clue what was going on, very poor communication. Long story short we completed yesterday and the agent dealing with this was off, his voicemail had an alternative contact number to call as we had no direct contact with our Sellers so had no way of arranging to collect keys. Rang the alternative contact number straight to voicemail - still waiting for a call back. I then called Purplebricks post sales team to explain the situation which the advised they would look into it further and we would receive a phone call back within the next hour. We drove down to the house and luckily our Sellers were still there. Still waiting for a phone call back now. In my opinion our property sold itself, you can get much better service from a high street agent for the same fee. They don't lift a finger after you instruct them and any further services you require are at an additional cost. Support your local high street agent and avoid Purplebricks.