Travelled for more than three hours to view property. Agent arrived on time but remained sat in his car. Went up to window. Now you or I may have opened the door and said something like,'Just on my phone, be with you shortly.' Not this guy. Just a condescending smirk and a wave of the hand. Not being sure how it all worked, I asked if he was an actual estate agent or someone sent to simply show us around. 'I have been sent to show you round and I am an estate agent' was the response, with just a tad too much attitude. Thereafter, he was 'good enough', it seemed, to do us 'the favour' of showing us around. Later agreed to buy at the full asking price. Tried to use the website platform. What an absolute nightmare that is. Had originally opened the account on phone. Our email had been taken but the call centre operatives failed to record a password. When we tried to log on, the system asked for a password. We tried to reset but each time PB sent us a reset email, so it timed out so we could never use it. There must of been twenty of them. Then late one evening we got a text from our friend in the car, asking for proof of our identify and bank details. Notice a text message, not a message through the website as per their own stated charter. When we queried this we got messages from our car friend that quite frankly seemed to be an attempt to be intimidating, with exclamation marks and accusatory statements. How odd we thought. The outcome is that this individual and Purplebricks totally undermined our confidence in the property we wanted to buy. Who would use such an oddball outfit? We pulled the plug. A great loss to the vendor and hopefully also Purplebricks. I wouldn't touch them and advise you not to.