Purplebricks are absolutely USELESS I have rented a property with them since July. The communication is terrible and customer service is awful. The out of ours emergency service is slow and difficult to use and offers very limited support. When dealing with emergencies such as broken boilers there is no sense of urgency to help solve issues quickly (I had to wait 3 weeks in November to get a new boiler when it broke down after there had been recommendations to repair it since August). I have changed property manager three times - the new one has no idea of any of the issues with the flat and ignores emails. There are outstanding issues from when I moved in in July . I would never recommend using purple bricks.