I would not even give Purple bricks one star! The service was awful and unprofessional! I had to constantly chase the agent up and often received emails from the agent, which said 'sorry I have been a busy boy' (Totally genuine, I will be keeping them for proof as hard to believe). My elderly mother who was selling her bungalow and had one perspective buyer in the space of a whole year and had absolutely no feedback. I was advised to change estate agency and went with Express estate agency, they were amazing. After a few weeks, there were plenty of buyers and the property sold within a few weeks. My mother has just completed after only three months, using their recommended solicitors. I am extremely disappointed with PB and asked if my mother was entitled to a small refund (especially after she had paid the full fee and on top of that an extra £300 for showing clients around (there was one person with no feedback). Although they apologised, there was no refund. Please don't be ripped off by this company. Take your time to choose an estate agent and take it from me they were shoddy and inexperienced.