Employed PB to sell a flat just outside London, thinking the location would mean it would sell quickly. The agent had a good pitch and I choose the option for them to show the property (vacant property) and deferred the payment by using their solicitors, BIG mistake. The agent that shows buyers around had no knowledge of the property, had not asked me any questions and (I attended the first 2 viewing) let on that she was still studying and so not fully qualified. After 2 relatively quick viewing an offer was made and accepted but the buyer subsequently pulled out without a reason. Since then there have been a couple of viewings and about 15 booked but cancelled viewing.....a more distrusting person might assume these were PB fabrications. In order to sell the property they asked if taking it to auction might be an option. But they wanted to start with a 20% price reduction. As other reviewers have stated, PB are an internet portal to advertise your property, they don’t actively sell your home. They don’t have lists of people looking for an x bedroom property in a particular area. I eventually employed another local estate agent and the property was quickly sold. However I was stilling using PB solicitor (a lot of info already received from first aborted sale). It took constant calls and emails to them and the freeholder by me to ensure the sale was processed. PB are only interested in you signing up with them, after which they have you money, either immediately or after 8 months. There is no incentive for them to sell your property. Unless you are absolutely sure the property will sell AVOID.