I can only echo what everyone else has said here. The PB agent was really nice guy, came across really genuine and being honest he was out reason for choosing them to sell our house. But in hindsight it’s been the worst decision we’ve ever made. After 3 months with no firm offer or viewings we decided to get another local agent, and within 3 weeks we’ve received more than 4 offers and happy to say we’ve now sold. But we still had to pay £1,399 to PBs who done absolutely nothing to sell our house apart from telling us to reduce the asking price. I also deferred my payment to PBs until our house sold or within 10 months however as we moved to another agent they demanded their £1,399 within 7 days which I of course had to pay. We were also tied into using their solicitor which costs £1,000 or pay them £399 if we go else where. We preferred to pay PBs solicitor the £399 and go elsewhere as they did not deserve another penny from us. Do not be fooled by their tv adverts, if only we knew at the time or frustratingly done our due diligence on them at the start we would have saved almost £2,000 and sold our house ages ago. Always go for a local estate agent, they earn their commission and that’s why it costs that little bit more. PBs business model will get found out sooner or late so no one else gets hooked in and end up paying more.