We have had our property on for sale with Purplebricks for over 2 months now and are now leaving them and forgoing the charges just so we can deal with a better agency! All their adverts say they save you commissary but I can honestly say that is not the case at all! Our agent Lee Martins is was very nice but seems to talk over you rather then actually hearing what you say, that just seems to be with everyone though as it wasn't just him. I had to chase for weeks to get certain things done and didn't find anything clear with them. And once they have your money they don't actually do anything to attempt to sell your house, when you question what they did they very nicely tell you about all the other houses they have sold for other people in your area... I would honestly save yourself the stress and go with another agent.