I just want to echo what others have been saying really. Waste of time! Recieved an offer on our flat...was told by Purple Brucks the buyers needed no mortgage and offer was in cash from savings.All was ticking along but not as it should have been. My solicitor hadn't heard from my buyers solicitor in a while. I heard that my buyers still had to get a mortgage broker,why? If they had cash? Also their funds were coming from 'abroad. I got a very bad feeling. 2 weeks before exchange they pulled out! Reason being ,the ground rent may increase,we have been here 6 years with no increase, but all bills go up ,the cited 'personal reasons he did not want to discuss! I got an e mail from PB that day telling me sale aborted! I felt sick! My husband rang the agent as we wanted them to be more careful with buyers and asked to help us push the flat..he said to my husband' what do you want me to do'? So when the proverbial hits the fan they couldnt care less!!!They know they will get their money so do not give a damn!! NEVER use them!!!!