Like most companies, the fat cats that started the business are rolling round in their Bentley's , while the service goes down hill. They have created a front that you receive good service when in fact it is just call centers. They had a huge call center in Doncaster which went down hill after they made more and more demand to squeeze profit out of the mortgages they tried to sell clients. They hire good staff to list you business and then its down hill from there. I know this goes against all the positive reviews they have, but they are not the same company. Good companies dont appear on watch dog for dodgy antics like PB did!! what people wont know is PB then shell your details out to other call centers who try selling you EVERYTHING. They are linked to MAB (mortgage advice bureau) who then over charge massively on insurances. The trouble is the advertising of the house and mortgage rates are good and people dont see it until its too late.There staff are not trained, Skilled or qualified. Just sleezy sales people. "Anything can sell if its cheap enough " ......... Purple bricks ethos.