PurpleBricks wrongly listed the nearest train station for our house as Garforth (2.8miles away), even though we live in Crossgates which has a station 0.1 miles away.
PurpleBricks tried to blame 'the data coming from Rightmove', until we pointed out that Rightmove was listing this correctly.
PurpleBricks said they'd fix the issue, but 4 weeks later it was still incorrect. They said they'd give us free premium listing, after 5 days they still hadn't. They said you'd look into what went wrong, but a week later still no response from the investigate.
Pros:
Purplebricks is cheap
James our local expert was great
Cons:
Terrible customer service
Inability to fix issues
Puplebricks bad reputation puts off potential buyers
5 years ago
Purplebricks has a
1.3
average rating
from
569
reviews
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