I decided to put my house on the market. It was valued and we were promised a 5*service. 1 house viewing and no communication from our agent for 5 months, we just sat waiting. I complained and decided they were not providing me the service I was paying for so removed the property. They compensated me £250 off the final invoice admitting that purple bricks did not provide us with the service promised but still leaving me bill of over £900. I decided to go to ombudsman and complain higher. I found out they had over valued my property by £10000 this is why no viewings. But after all this, the ombudsman awarded us only another £200 compensation. We are left with a £750 bill for basically listing my overpriced property on the Internet. I would never recommend this agent and be careful you may not get the service promised and be left with a big bill.