In the process of purchasing a house through Purplebricks, and unlike traditional estate agents, they do not help you at all once your offer is accepted. We had our offer accepted back in July, and still no further forward with getting a date for keys. They don't keep you updated on what is happening throughout the process, when you do call post sales support they are quite unhelpful, my latest phone call the lady asked me 'what exactly do you want me to do?' - chase the solicitor that you push sellers to use as they are useless! So dissatisfied in the overall service, this experience would be enough to put me off from ever buying through them again - regardless if the house was perfect. Currently sat due to have a baby any minute and we have no home. Thanks Purplebricks for absolutely nothing.