I have used Purplebricks to manage letting my property for 2 years now. The first let was hampered by incorrect information given to me on the tenants that caused a great deal more trouble than was necessary. All settled down, then the real fun started when the original tenants gave notice. The advert went out before I had seen it. The wrong amount was on the advert. This took ages to sort The original tenants contract ran until Christmas but they wanted to move out before that.They were informed that they were responisible for the rent until the new tenants moved in. In the event they moved out in November two weeks before the new tenants moved in. For some reason the accounts department believed that because thwy moved out in early November they only had to pay rent to then and sent requests to me to repay money. I contactedmy letting contacts on numerous occasions but to no avail. I then started receiving account statements that made no sense at all. I do my own company accounts but I could not make head or tail of them. At one point for a whole week the letting department was on answer phone with the message 'that we will endeveour to return your call' Needless to say they did not. I have not received any rent for November yet. The final straw is that I sent in a complaint to the email address given by my letting contact on 20th December. It is now the 19th January and I have not had an acknowledgement or any contact at all. If it was possible to give negative stars I would. If there is the smallest issue all falls to pieces. None of the departments talk to each other. If I could leave them I would but I have to pay. Once the year is up I am getting away from them as fast as I can. I would never advise anyone to use Purplebricks for letting. There are properly run organisations out there