Extremely poor communication & customer service. I cannot express just how poor Purple Bricks are as property management agents. If it were possible I would give them no stars. All seemed well when we viewed the house and they seemed quick to respond and communicate. As such we got through the application and tenancy agreement process relatively painlessly. However, as soon as we signed our lease they became almost impossible to get hold of. Emails went unanswered. We tried phoning on numerous occasions and were consistently told that the person we needed was unavailable and would get back in touch. They never did. We went through several account handlers as people left the company. As such we could never get a response to an issue. We had a guttering problem, causing the neighbours to complain and we did not manage to get a response from Purple Bricks on this issue in almost 2 years. As we had no direct contact with the landlord, issue resolution was, therefore, non-existent. The only communication came when the landlord wanted to speak to us via them. We were asked by the landlord (via PurpleBricks) if we would consider leaving early so he could sell the property. We accepted this and moved out around 2 weeks before the original scheduled end of tenancy. It was agreed that for this we would not be required to pay for the remaining term. Our account handler at Purple Bricks failed to report this to the accounts department and so we were served with a rent arrears notice. When we explained the situation to the person from accounts we were told there was no record of the agreement on their system. Our account handler finally responded saying that he had forgotten to report the change. When we ended our tenancy of the property it then took them over three weeks to contact us regarding our deposit. We are still trying to sort this out, well over a month later, but typically we are not able to get any response. With a baby on the way this is causing stress we really don't need trying to get money that we really do.