had let out 3 properties with Purple bricks and a tenant had fallen in to the arrears for which purple bricks served a section 8 notice in August 2017 to evict the tenant for falling behind. This was never executed by purple bricks and during the same time we had begun receiving bank statements with purple bricks using the exact same property concerned with the section 8 notice as having paid the rent. However they had used the property concerned for all rents coming in and therefore impossible to determine which rent is for which property. Leaving me confused and unable to determine which rent relates to which property as I am 62 years of age and expected my agent to be more diligent. It was only when realised I am at risk of loosing my property because I was nt able to cover costs of mortgage that I examined what is going wrong and realised that there was only two rents being paid and the third payment was missing. I contacted the agent who categorically denied this and accused me of collecting cash in hand for which I was thereafter passed around for a week from person to person before they investigated to establish which tenant is not paying. It turned out that the very property they had served section 8 for in August 2017 and was also being used as a reference for rent paid on bank statements was living for the last 18 months rent free. It adds insult to injury knowing purple bricks who were fully letting and managing the property had failed to even check the property as it was illegally sublet when we finally went to check there were multiple people living they even provided us a tenancy agreement which is on record. Therefore bailiffs were instructed and the tenants evicted. Purple bricks have wiped there hands of claiming it was a software error by the company and the contract is soley between the landlord and tenant.