If I could give 0 stars I would. Over the year I was a tenant with Purplebricks (Leicester branch) I rarely received any acknowledgment to my emails, unless it was to ask for money. I went through 3 different property managers and was never told when they changed. I had to jump though hoops to find out basic information about the property I was renting (it took 4 months to find out if I was entitled to a parking space). I had to email countless times about the poor condition of the windows in my flat, even after it was noted nothing was done about them, resulting in a build up of mould and difficulties with my breathing. No one was aware that I had signed another contract for a further 6 months in October leading to my utility accounts to be switched over and causing a great deal of stress. After I was told the property I was in would be sold, I was asked to be prepared for a viewing for a potential buyer of the property, I didn’t know I had to prepare to be an estate agent when a representative of the Purplebricks team/my landlord failed to show up. There was very little consideration when I told them I had lost my job due to this outbreak and asked if there was anything we could arrange, I was told I could either stay and pay full rent or leave (lovely bit of compassion, that). The icing on the cake came two days after my contract had ended and I had moved out as planned (during a nationwide lockdown no less), I received a phone call asking me to sign another six month tenancy as apparently no one was aware that I was moving out. My checkout report was another treat as I was accused of repainting my bathroom wall, when no such thing had happened, as well as leaving holes in the wall that were left by the previous tenant (and noted in the inventory). The Purplebricks team went on to advise my landlord to claim for half of my deposit to perform repairs and redecoration for things that were present when I moved in (also evident in my inventory). Neither Purplebricks nor my landlord showed any care in me or the property until it would get them money.