STAY AWAY FROM THEM. This process was traumatic. We had over 3 weeks to get the paperwork sorted and move into our new flat. Any request that purplebricks made we fulfilled within a couple hours at most and were constantly sending emails concerned that no progress was being made as we were getting no replies. They waited until 1 week before move in to ask for the guarantor's details, which is outrageous given that we were asking if they wanted them sooner. Legal 4 Landords (the service they use for referencing) was beyond terrible. They mistakenly did not send out an email to my guarantor cause of a "fault in their system", further delaying the process. My guarantor completed their online forms within hours after receiving them. He was then the next working day asked for more, which he provided. In addition to access to his bank account, his most recent wage slips and contract of employment, they wanted an HR reference from a company on lockdown promptly, which was beyond anyone's control. We were nearly left without a flat and without a place to move our stuff as purplebricks said we had not passed sufficient checks (due to the HR department delaying) and were about to leave us homeless saying we could not move in on the planned moving date. They told us this 1 working day before our move in, leaving us no time to make plans. THANKFULLY our landlord is amazing and intervened to come to a solution and have us move in on the agreed date. They had over 3 weeks to get this sorted and because of their constant delaying we were nearly left without a flat. Outrageous. In their email they imply they won't allow you to review them anonymously, which I can only assume is a way to discourage people from speaking up. I don't even know if this will be made public.