I had an awful experience with PurpleBricks. I've never been treated this badly in business before and have been caused so much stress by this experience. I have a modern 2 bedroom flat in Vauxhall next to the River Thames. At the beginning, PurpleBricks were receptive and helpful, up to the point when I instructed them, then the quality of service dropped off the cliff. I messaged my estate agent multiple times and couldn't get a response for a long time. Then after escalating my complaint I didn't hear back from PurpleBricks for over 6 months, until (surprise surprise) they asked for the invoice to be settled. I had 1 viewing through PurpleBricks and in the same time I had loads of viewings and 5 offers through other agents. A stark difference I think you will agree. The quality of the advert they wrote was poor including multiple typos, incorrect information and I had to spend hours rewriting it before it went live online. When the invoice was due, they did eventually acknowledge my complaint and agreed with most of my complaints, however, offered me a insignificant discount. I've regretted going with PurpleBricks as I haven't sold my property through them, I've suffered much stress and wasted a lot of time battling with them to try and obtain a fair resolution which unfortunately didn't happen in my opinion.