DO NOT USE THIS COMPANY!!! An absolute DISGRACE of a company: reluctant to even give 1 star, only there's no other option. Not sure I've ever dealt with a company as poor as this. Terrible communication (despite constant chasing), no follow-through, bad management, poor processes - the list goes on. Non-existent customer service; an absolute nightmare to deal with. "We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day"...should actually read "We know the world of property can be stressful, and lucky for you we've decided to make it even more stressful by avoiding your calls, disregarding your emails, ignoring your queries, charging you a monthly premium for nothing and making you do all the work, 24 hours a day" A headache from beginning to end - you might as well be throwing your money in the bin. Completely agree with most of these comments; a joke of a company who are only out for your money. BUYER BEWARE!!!!!!