If you understand the process of selling a house and can do all the leg work yourself, then great. The problem is you pay PB regardless if you sell your property or not. Viewings were pretty straight forward, simply becasue the viewers contacted me directly, but once I got the offer it quickly became a nightmare. I had to contact Purple bricks and try and find out who the agent was that was dealing with my property as the agent who was previously dealing with it left PB. no one made any attempt to contact me at all until I kicked off and demanded that I was contacted by someone at purple bricks. Eventually a new agent made contact with me, and rather than apologising for not bothering to do anything or even make contact with the solicitors or myself he stated that he felt he needed to "manage my expectations" incredibly rude man. Eventually I had to move to a totally differnt estate agent due to the fact that the new agent that had been assigned to me was incompetent and was doing absolutely nothing regarding the house sale, and in fact when it was investigated he even stated that he went out of his way to help me, which was a total lie, I barely had any contact with him at all and he would ignore my emails and phone calls. It was Weeks after the offer when I'd only then recieved my initial correspondence with the solicitors. I'm with a new agent who is over seeing the house sale now even after paying PB £999, but I've written that off as a massive mistake that I'll not make ever again. I don't care about the money, but I could have lost my buyer becasue of the hold ups. I've sold houses in the past and I've never had to change agents after receiving an offer on the house, but when I researched PB I quickly found that I wasn't the only person who had felt the need to change agents after an offer was recieved. In hindsight I should have used a smaller estate agents who have more of a vested interest in their customers and paid more because potentially loosing the buyer would have cost me more in the long term.