I am an investor and have had nothing but trouble trying to contact Purple bricks - the local "property expert" rarely answers their mobile and when you leave a voicemail they fail to return your call. I sympathise with the sellers who are hoodwinked by their bulls**t and end up loosing their £999 or more in London. The worst of the incompetence happened when the local "property expert" gave the wrong set of keys to my surveyor who could not gain access. No answer on the experts mobile despite leaving various voicemails. Phoning their head office made no difference either and the surveyor had to leave and go to their next job. AVOID AT ALL COSTS.