I am writing in praise of the excellent service that I received at the San Francisco store where the staff went above and beyond their duty to sell and install a rack on my car. I have used Rack Attack over the years to install a tow hitch, to purchase and install a bike rack, to find keys for my rack that I'd previously lost. Always, whoever was behind the counter, I got excellent, understanding service that left me feeling good about using rack attack. This week though, the service was way above parr and I need to pass on my story. I've called sporadically to ask if there was a rack for our mustang mach-e. Usually there wasn't one available yet. Maybe a month ago, I called, and got Sasha the store manager. He did the research and told me that there was such a rack but that the manufacturer was out of stock. I asked if I should go elsewhere to see if I could find it -- i needed it for an upcoming trip -- and he said, if you can get it, go for it. We can install it if you need. I hung up intending to work on this project when I had down time. I called REI and they gave me a rigamarole over the phone that I had to go in before they could answer my question. I got busy and the topic slipped my mind. I then got a call from Sasha saying that he'd been calling and that the manufacturer would be delivering the parts by the end of the month. I was surprised to get his call but told him that that would be too late. We had a nice chat and then hung up. A few days later, he called me again to tell me that he'd been following up w/ the manufacturer and that they could deliver the parts this week. I gave him my credit card. He then called today to say the parts had been delivered to the store and that they could install it if I made an appointment, which I did, for this afternoon. I told Sasha I had an old rack and that perhaps I could save some money if the rails worked w/ the new install. He said no problem; bring them in and we'll try them. Install went smoothly. I'm not proud owner of a fancy new roof rack in time for my trip next week (Unfortunately the old rails were too short). I'm writing to you to tell you your staff are excellent. In particular Sasha, the store manager. Thank you. Keep up the good service,