I bought a Yakima EXO swing base from rack attack (Las Vegas.) I was expecting my package to be delivered July 19th as I ordered this $600 rack on July 16th. I did not receive my package until July 27th, no problem (irritating , yes.) My label for tracking was apparently duplicate, whatever that means and never tracked my package.. instead it says that a label was made but my package has not left the warehouse still to this day. To my surprise I eventually received this untraceable, EXPENSIVE, late package.. what was more surprising was the way they sent said package to me. My base that I ordered was completely out of its package tapped with packing tape all around and had a 9x9 piece of the “original” box taped to the top with my shipping information. There were parts of my base out of said packing tape. I placed my package in my front foyer from off my porch and instantly called customer service (Blake) whom seemed appalled. I was told that e-commerce (Justin) would be contacted and I should be compensated for this mishap. E-commerce called Tuesday July 30th to ask me to take this wonderfully heavy package back to ups for them to send me another $600 rack that is hopefully intact with a shipping label that can be tracked… I happily declined this offer and asked for a refund… once again.. I’ve been excuse my language dicked around. And have NOT gotten my money back… I try to be a patient (this is hard) KIND, understanding person… but this customer service is truly unacceptable. The way this package came in, was so terrible that if it was a $10 gift id be furious enough to send back. $600 is not chump change to me and my family.