Bought our product a few months back when there was a sale. The website indicated that it would be on backorder, which we appreciated knowing in advance. Rack Attack was quick to follow up and confirm that this was back ordered, to ensure we were willing to wait. We were, as our expectations had been set. Great start. A few months go by and I decide to reach out to see if there was any update as to when this might be available. Sure enough, since I asked, it was, and they shipped it the following day, or thereabouts. So, that was good, except that I had to reach out to make it happen. So, it's a bit of a mixed review. Appreciated properly setting expectations and good communication initially. Didn't love that we arguably could have had the product considerably earlier if someone on the Rack Attack team had taken the initiative to check on the status without me prompting it. I assumed their system would notify them as soon as it was in stock, and they would let me know, instead I waited patiently for months, perhaps unnecessarily.