Disappointing. Ordered the roof rack system based on the Fit Guide. Received a call from a Rack Attack rep saying the rack had been discontinued BUT they still had enough inventory to fill my order but the boxes would be opened. They confirmed they were the correct fit for my car and gave me a discount. Received the rack quickly but they didn’t fit (too long). Found the tech specs for the rack online on my own after measuring car roof rails and confirmed the ordered rack was wrong size. Called the rep I spoke to originally. He investigated and confirmed their fit guide had made a mistake. Sent me a link to submit the issue for follow up. I filled it out the information online immediately (Monday lunchtime). Didn’t get a call back until last Friday - I was driving and couldn’t take the call. Was an email sent as well. Called back four hours later. Was told the rep who called me was “on lunch”. Sent an email response as well. Still waiting for answers. Needed the rack for a family trip after Christmas. Now wondering where we stand. By email they offered me an alternative rack that has a holiday discount. No instructions on what to do with my misfit rack. No further discount for this incredible inconvenience due to Rack Attack’s error. Unfortunate as it felt like the initial service was so good and I was really impressed with their level of care. But I guess they’ve got my money for the discontinued rack so who cares, right?