The products are great...but the customer service and shipping is horrible if you try to order anything from the online store. I placed an order on May 27th, and I've been waiting nearly a month for the $108 worth of products to arrive. I received a few things within a two weeks, but since then...nothing. Worse, you will receive zero communication as to why your order is taking so long. If you're lucky enough to live near a big box store or other retailer that sells Rain Bird products, you can complete your system just fine as long as the store carries a large selection. They'll likely carry the basics, at least. For me, I'm finding that my local big box home improvement stores don't carry everything I want and need, which is why I ordered from Rain Bird's online store in the first place... So, I'm left with choosing a different brand for my irrigation system or finding some other 3rd party that carriers the products and has better customer service. It is incredibly frustrating and disappointing.